I am so upset with Southwest! I booked a trip for my husband and I last Christmas, 12/2020 and had to cancel because of covid. I'm a planner so these were booked on 6/11/2020 before covid was controlling our lives. I was told we would have a year to use them. So we were planning another Christmas trip just like the one that was canceled, just to find out last week that they expire 6/11/2021!! After 2 emails with no response and several calls being either not answered or on hold for over an hour each time I was finally able to talk to someone that basically said "to bad, our policy is they expire 1 year from date of purchase or you can pay another 100.00 each and try to get them extended. I ask if they could even be extended for 90 days and was told "NO, not unless I paid them 100.00 for each ticket"! I tried to explain that we did not have the vacation time right now and my job is still making people quarantine for 10 days after returning from a trip. we had no plans to travel this summer but did however plan a Christmas vacation. THEY DID NOT CARE!!
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