Southwest Airlines Community

Theyve also had record profits for the past 10 years.  It also got 3.2 billion dollars from the Goverment in the cares package.  I hope someone from southwest is willing to help me.  If not I will continue posting everywhere I can as a warning to whomever and also because it just sucks so much to be out $460.  Especially considering my friends that used other airlines have already rebooked.  Thanks for listening its been a really frustrating few days.   ... View more

First, keep in mind that we're other customers here, trying to help. None of us are Southwest employees.   What is the expiration date of the $50 travel fund?   Unfortunately, cancelling on September 17, 2020 would not have extended your funds through 2022.   Was the booking for multiple people? If so, each person would have their portion of the fund as a credit in their individual account.   I'd suggest that your best bet to get an explanation of what happened would be to reach out to Southwest Customer Relations. Hopefully they can explain it to you.   Contact Customer Relations  ... View more