04-26-2021
11:14 AM
I have flown Southwest during Covid last year and the first 4 months of this year roughly 2-3 times a month. I have also been a rewards member since 2000. I have been very understanding when they made changes or canceled flights in the past and they have accommodated my changes as well. Now the flights are filling up again and they are less understanding it seems. I tried to contact Customer Relations last Friday at 4:55 (They close at 6) and they said they were short handed and asked me to email them. Of course they are closed on the weekend and didn't get a response until today when I called them again. I had a direct flight tomorrow out of Memphis and returning the same day in the evening that has been scheduled from landing at 8 to landing at 11:30 and flying out at 5 because they changed to a layover. They have made the changes in the past multiple times over the last year with no additional fees to fly out of Nashville direct so I can make my meetings. They even made the change last Tuesday without fee changes. Now they want to charge $350. to make the change for this flight. The same flight they changed for free last week. I stayed with them when times were tough but when things get going again they want to stick it to you. Very disappointed and I guess I'll be looking for other carriers in the future for my business if they plan to continue this practice...
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