So we were returning from Cancun to Detroit with a layover in Ft. Lauderdale earlier this month. The flight from Cancun to Florida went fine. But then some storms hit and the flight was delayed a few hours. We boarded but after a couple of hours we were asked to deplane. Then we were told the flight was cancelled because they couldn't find a pilot. I checked my e-mail notifications and it said they could put us on a flight 4 days later. This wasn't acceptable so everybody headed over to the Spirit counter. We let them know we weren't interested in that flight and would like a refund. So I see on my credit card statement a refund of $44.17. That doesn't seem like much for 3 tickets. Could it be because I didn't reply to the e-mail and cancel the rescheduled flight through that method? I thought my conversation at the booking counter was enough.
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