04-29-2021
02:41 PM
04-29-2021
02:41 PM
Just had family vacation plans blown up by schedule change. Booked flights in early April for trip to LAS in mid-June. Earlier this week, learned the return flights had been wiped out with only one very bad (early morning) option to return on the scheduled date. It was an unacceptable option as plans were made and tickets purchased for an event earlier on the day of departure. A choice had to be made, either take a bad flight option home on a Saturday and miss an event and time with other family members or fly home the next day with an additional $800 in hotel and food costs. Hard to believe SWA would make drastic schedule changes just seven weeks in advance. I'm an A-List flyer and I have never seen this before. Cost of vacation goes way up, confidence in SWA goes way down.
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