04-30-2021
12:55 PM
My husband and I had an awful experience flying on Southwest on April 23, Austin-LA. The plane was packed, other than wearing masks no other guidelines for the pandemic where in place. Boarding was crowded, no distancing enforced. Many of the people had their masks below their nose and no one was enforcing any mask rules. It was simply announced that a mask was required and that was it, no enforcement. Once in our seats, the person behind us was coughing her heart out loud without a concern for others around her. (she obviously was sick, but she still was in the plane with everybody else). She coughed the whole 4 hours to L.A. Once we landed, we had to wait one hour before we could get off due to landing issue with brakes. It was very scary. It seems that Southwest is saving money by crowding their flights which might be of benefit of Southwest, but not at all of the customers who have been flying Southwest for years. I really don't want to fly SW anymore.
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