05-01-2021
01:25 PM
Gotcha! But I believe it had to do with me adding another person onto that new flight. It looks to me now that the [travel fund] will only pay for my flight since the original flight before it was cancelled was only for my flight in the first place. Could this be the reason?
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04-30-2021
05:23 PM
Hi! So I received a credit voucher from Southwest from a past cancelled flight last year, and I'm trying to use it for another flight. I'm currently trying to purchase the plane tickets for this new flight, and it should cover almost all of the price except for an extra $10 looking at my Travel Funds. However, for some reason my total funds are not used for the flight; only about half is used. It states that this represents my "remaining fund balance." Where did the other half of my funds from Southwest go? And is there anyway I can use my entire funds on this flight?
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