Why don’t you care about people effected by Corona?
My Grandmother died in November of 2019. Funeral planned for July of 2020. Bought our plane tickets in January of 2020. Covid hit, funeral was cancelled, because they weren’t allowing them. Tried to cancel our tickets, was told that we could have a credit. Credit was set to expire in December. We booked a new trip to go to New Orleans in December. You offered us a refund in November. We accepted. You gave us back the $3 difference between the first tickets and the new tickets.
Then we were told you would extend our credit.
You cut our credit in half, and now we have half the money and only this month to use it.
I’m investigating using the money to fly somewhere and then fly home (just to use the tickets, because that’s how mad I am)
At this point, I will NEVER fly southwest again, and I will torch the earth to make sure no one I know, am related to, do business with, or speak to does either.
I didn’t get to be there for my grandmothers funeral, I was offered a refund and got $3. Now that I’m vaccinated, I have a month to use half of the credit, where I should have been given a refund.
No one has said anything to me that felt like they cared, and no one has offered me anything reasonable.
I’m literally about to book a flight to go from one airport to another and back, just for the satisfaction of spending your credit rather than getting nothing.
We spent $711.92 That we couldn’t afford at the time, but my Grandmother had died.
We now only have a credit of $358.96 to spend by the end of this month
During Corona, I was laid off from my Job, we were forced to move out of our apartment, this has been very hard on us. Being jerked around by a Multi Billion Dollar Airline hasn’t helped.
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