05-03-2021
09:13 AM
05-03-2021
09:13 AM
@AngryCovidIssue wrote: No one has said anything to me that felt like they cared, and no one has offered me anything reasonable. I'm sorry about your experience, but several things are not adding up here. If you purchased tickets in January 2020 for a July 2020 trip, and you cancelled the trip I assume sometime between March 2020 and July 2020, your travel funds would have had an expiration of September 2022. For a period of time in 2020 (from March - September) Southwest extended travel fund expiration all the way out to 2022 if you cancelled your flight within that time period. Despite that, it sounds like you rebooked using your credit for a December 2020 flight which, if I'm not mistaken, resets the 2022 expiration and goes back to the 1 year expiration. I don't know what "cut our credit in half" means, and I'm not sure how your funds got extended as you claim, unless your travel funds expired and were reissued as a voucher good for 6 months, and they would have charged $100 per travel fund to do this. Still, I can't determine how / when your funds ever expired. If you used your September 2022 travel funds to rebook for the December flight, let's say you did this in May 2020, and you cancelled after September 2020, wouldn't the funds expire in May 2021 (essentially this month)? It's not adding up for me ... --Jessica
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