05-03-2021
07:33 PM
05-03-2021
07:33 PM
@csschena wrote: In a major change like this SW really needs to proactively reach out and call the affected customers. I'm glad to hear that things were resolved. Southwest flies over 100,000,000 passengers a year. It is not reasonable to think that it would contact people by phone to let them know of schedule changes. Southwest did notify you of the change. You chose to not read the e-mail. That's not Southwest's fault.
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