I have a previous credit for 217.96 from flight. I scheduled a flight on 4/21 assuming my remaining balance would be put toward my new flight. After booking I did call SW that vary day but due to long hold times I was unable to reach a live person. I have since called but again experience delays in waiting.
Today I finally was able to get to a live body only to be told the balance of my account was past the 24 hours and I would need to call SW Customer Support. I am on hold as we speak now trying to get through.
Can someone apply my balance of 217.96 to the new flight I was just billed? thanks for your support, Beth
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