05-04-2021
08:28 AM
05-04-2021
08:28 AM
This has happened to my family as well. 6 people and 15 flights between us. ALL have been changed and they were changed to flights with extended fly times and multiple stops. They were all originally non stop flights. After being left on hold 3 of the times (some were able to be changed online in the app) I was able to change flights. I had to make a bunch of other arrangements, have family change scheduled days off, change hotel accommodations and car rentals causing upwards of $250 per change. After doing all of this, I start getting emails AGAIN stating they were changed! I can’t get through to anyone. The chat feature says there’s no one to talk with and hold times are hours long. I’ve already called and waited hours with the first changes. Customers are most definitely not a priority. Oh.. and I got an email from southwests marketing saying Non stop flights now $50 for some destinations! HAHAHAHAHA.. they can’t honor existing flights but can accommodate new customers for new flights?! SMH
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