I am beyond frustrated. On hold last night for 2 hours. Called back this am on hold for 2 hours. An agent answered then hung up on me. On hold again, I have tried facebook messaging, complaint and now this. I am trying to cancel a rebooked flight from weather last night and app and website will not allow me to cancel it because they say I have bags attached to the reservations. Not sure how that is possible as they delayed my flight by 20 hours. Southwest was always professional and nice, my airline of choice. This was my first time flying since COVID19. This whole situation has changed my image of their personnel. Looks like they have some issues to work out. On top of it, with Dallas love field down to one airstrip, looks like there may be better carriers without all the re-routing.
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