My flight does fall into both categories. That's why they told me they would give me a refund. My question was more about why I am seeing the money in my "travel funds" if they are crediting my credit card? I thought I saw somewhere that they do this until the refund to the credit card is completed. Just trying to confirm this.
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I requested a refund to my credit card today for a flight that was changed by Southwest. Since I cannot take the flights on the dates they changed them to I was told that my refund request was processed and it would take several days to see the refund on my credit card statement. I see online that money was put into my "travel funds" for this flight. Does anyone know if this is normal? Will I eventually get the refund on my credit card?
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