The exception southwest made on extending travel funds till 2022 ended on September 7th so it looks like you just missed the deadline for your funds to be extended by canceling on September 12th. With your niece I'm guessing the only reason she got a refund would be because southwest cancelled the flight because normally if you forget to cancel a flight and your flight operates you would be considered a no show and your funds would be forfeited. Your best bet is to Contact Customer Relations after your funds expire and ask for a LUV voucher which would be valid for 6 months however this comes with a $100 fee per travel fund (deduction of funds) so if you have multiple travel funds I would combine them. If this applies to you reply here and I can explain how to do that. -Blake
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