05-06-2021
04:15 PM
I understand that flights get changed and delayed because of weather and mechanical problems so on and so forth, but I am very disappointed in Southwest's handling of a re-scheduling of tickets I purchased in February 2021 for an August 2021 flight. I received an e-mail at 12:08 am telling me of changes made to my itinerary. I Originally purchased a one stop ticket out of St. Louis, MO to Bozeman, Montana via Denver, CO with a late morning departure (this was for my convenience of not having to get to the airport at 6:00am). Southwest changed the departure to a 2 hour and 40 minute earlier flight since the original late morning flight was no longer offered, hmm, I will have to get to the airport at 6am. anyway ) :. On top of that, they added another stop to the flight and cancelled the last leg of the flight and left us in Denver, CO. We had to call in and reserve a new flight which was Bozeman, MT, our original destination. It seems they do not think about hotel reservations and car rentals that go along with these tickets. This was very poor customer service in my opinion. I have always favored Southwest over the other carriers but, with this incident, I have come to the conclusion, their just like all the other carriers, it would only be a matter of time until it happens to you. This very same thing happened with American Airlines and they thought the customer would be able to change things with the snap of your fingers and accept it and say ok it's all good. We could have been left holding the bag if we had not been able to secure another flight for the last leg of our trip.
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