The wait time to get a hold of customer service on the telephone is extremely long. I was on hold for 80 minutes and still did not get anybody or an answer. How is this customer service? I have been a customer with Southwest since 2007. If you really value the customer over their wallet explain this wait time. Explain the wait time since you are so transparent with us. This is the worst telephone customer service I have ever experienced in my 37 years of life.
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