My wife and I haven't flown with SW in a several years. Yesterday I found a really inexpensive Rt fare from Logan Int'l to Aruba, albeit there's a 2 hour layover in Baltimore on the way down and a 1 hour on the way back. After making the reservation, I started getting messages from friends telling us to cancel our reservations with SW because of the horrible experiences they have had lately. I went on Trip Advisor only to read numerous similar complaints. Complaints ranged from flights being rescheduled hours before departure; extremely rude and uncaring flight crews; flights being rerouted; and the boarding cattle calls - just to name a few. This isn't the SW we remember. Please assure my wife and I that we haven't made a mistake by booking our RT with SW.
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