Thank you for the help @TheMiddleSeat. Turns out this is a known issue because we had a lap child on our reservation. They were able to help me through Facebook Messenger pretty quickly. Hopefully this will help others who run into the same error code.
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05-17-2021
06:30 PM
Hello, We have a flight tomorrow. We've flown only Southwest for years, so I know the checking process. I've never had an issue. Tried signing in through the app on my phone and my wife's phone as well as the browser and on my laptop. On the laptop, I received an error code Error detail 1: tSNlNjwwRzSOWxd0TcUNzw : b17eb525-c625-4335-a485-c2143cc51bae : 500306900 We're unable to check in. I'm on hold right now, but the estimated wait time is 98 minutes. Can anyone tell me what's going on?
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