05-19-2021
09:47 AM
Trying to talk to a live person in the covid age is a joke. It took over a hour to talk to a person this morning, and a recall I have been trying for a hour with no success. Here is my complaint. My wife and I have had to cancel a couple of flights because of government mandated changes. I was told that I would have to use this credit with in a year (which would be by June of 2021) I went onto Southwest web site and went to use my credit and made reservations for a flight when I put in all the information it showed a credit of $200.00. I thought this was what was left of my over $300.00 that I began with. I paid what I thought was $200.00 credit of a $223.00 flight. I paid $23.00 and thought it was a done deal. Today I seen my credit card was charged the full amount. When a finally was able to get in touch with a person from Southwest ,he told me there was nothing that could be done. Here are a few questions. (1) I did use the credit by the allotted time. the flight did not leave in the allotted time, that should not be a issue. I used the credit by the allotted time. (2) When I assumed the $200.00 was a credit from my unused fare that was on me, but I think it was deceiving. I filled in all information including my current credit card information and I was deceived into thinking my charge was only $20 some odd dollars. When i asked the Southwest person to reverse it and to use my actual credit I was told it could not happen because the flight was past the use date.? (3) I thought Southwest was doing the very best to help its customers during the covid times. We are still in them and just recently have started to make any direction towards normalcy. (4) So even if I were able t have to use these tickets by June 2021 we are still in a pandemic crisis and within the past Month my wife and I have completed our vaccinations. Because of our age qualifications. (5) My contentions are that this money should be credited to our August flight, because of all of the above, and just now we are starting to see movement to the end of this pandemic. After a second attempt to get in touch with Southwest still no response, by email, or phone. What a way to run a business.(VERY PROFESSIONAL SOUTHWEST) If you in good faith are not willing to work with your customers. I did not receive the service and I would like my money back.
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