05-24-2021
12:50 AM
05-24-2021
12:50 AM
First part of this, quite useful. Thank you. I was under the impression that SWA forums were monitored by actual customer experience employees. Think Amazon forums. Now that I realize this is simply the club house, I bid you farewell. Except for you, gas king. You should stick to giving people pats on the ass about drink coupons. You are an unhelpful troll whose contribution here epitomizes the forum fledgling experience… people come in with an experience to share, spend the majority of the engagement being told you’re wrong about what happened to you and what it says on your receipt, account, and boarding pass, and then leave because there was no value added by the community.
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05-23-2021
11:02 PM
05-23-2021
11:02 PM
Oh goodie… another “top contributor” to ignore the actual complaint and tell me how wrong my contextual information is. 🙄
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05-23-2021
08:44 PM
05-23-2021
08:44 PM
Interesting the community position here seems to be that a diminished customer experience is highly unlikely to be attributed in any way to the service provider. I booked 3/25/21. I am A-list. I paid for Early Bird Checkin at time of booking. No changes were made any time after booking. My boarding assignment position was C42. https://www.icloud.com/sharedalbum/#B0sGv6DhEGe61Ec Believe or don’t. Either way, your comments to date are irrelevant. I provided information simply as context for the reader. My complaint is that a SWA employee changed my boarding position without me asking to “help me out”. What I got instead was admonishment from flight attendants and forced out of my seat.
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Booked the flight in March. And the rest you mention is exactly my point… seems I paid to have Southwest put me through an internal process quandary that substantially diminished my customer experience and I am unhappy about it. Just got off that plane so still heated about it. And salt in the wound, the baby next to me cough while drinking a bottle and sprayed mom and me with milk/formula. I’m not upset about that, but laugh as it was a total Murphy’s happening on top of the rest. LOL
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05-23-2021
12:32 PM
Sitting on the tarmac right now and have zero love for SWA. Flight 801 OAK to LAS. I am A-list and paid for early bird automatic checkin as I was traveling day before this flight and could not check myself in. A-list early bird checkin got me a C42 seat assignment. While checking bags I asked the counter agent if this was a mistake. The response was no, this can happen sometimes. The agent then said she was going to mark me as pre-board as a courtesy. I did not ask for and boarding assignment change, but was appreciative of the gesture. Until… After a 1+ hour delay and a plane change due to the original plane being over-fueled, I finally boarded. I entered the plane and sat in an emergency exit row. Immediately a flight attendant told me I wasn’t allowed to sit in the exit row. I explained what happened and the flight attendant told me to stay put while she checked with supervisors. Minutes went by and the flight continued to board before another flight attendant approached and said i had to move a row forward into a row that does not recline and where I was technically the fourth person in the row due to the double occupancy mother/infant sitting next to me. I expressed my unhappiness and that I neither asked for preboard nor do I have any disability that would prevent me from ably sitting/serving in an exit row. The response was simply that I can complain to a supervisor or find another flight. Poor form, SWA!
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