06-01-2021
03:26 PM
06-01-2021
03:26 PM
I took a flight from Dallas Love Field to Midway on May 25, 2021 and it was by far the worst flight I have ever taken, and I travel a lot. The flight was late taking off because we were held up for travelers connecting to our flight, which was ok. Neither the pilot nor the staff communicated with us on the delay until after we were to take off. The pilot eventually told us that we were clear to take off, but did not tell us what time we would be landing. While on the flight, I went to use the restroom and there was urine and soiled toilet paper EVERYWHERE. It was so disgusting, I was beyond upset. We waited for more than 50 minutes for bags to come out. After 30 minutes, they dropped 20 bags on the belt, and then nothing for approx. 20 minutes, and then bags came out SLOWLY. There was absolutely no communication with the passengers on what the delays were. At around midnight, I was astonished that there is absolutely no police, security or traffic control at the airport. There were people parked in the arrivals lane and left their vehicles to go inside. There was gridlock out there and no one to get traffic moving. Southwest and Midway can do better than this.
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