06-01-2021
04:33 PM
06-01-2021
04:33 PM
I have experienced a ton of drops , and with ZERO communication from SWA. I have been flying SWA since 1994 out of love field when I lived in Dallas, I am a frequent A lister and traditionally fly over 300K miles a year over my top 3 carriers. I have had all the majors change schedules on me on the last 12 months, but the always send me an email giving notice. What I am seeing with SWA is flights removed and readied numerous times, or worst of all the second leg of a flight gets changed and it simply gets dropped from the itinerary, no call, no email, nothing, just gone. The only way I know is by keeping a close eye on open trips , checking every week for dropped flights, and then when you call to fix it they say , 'check the schedule' or maybe at best you get a " sorry its the computer and it happens a lot" Thats it , no real empathy that you are going to miss a wedding, or a business opportunity, no hey we are sorry here is 1000 points. The most shocking thing about it is that it is so unlike Southwest ! Blows my mind. I hope they figure it out soon.
... View more