It is not that I did not get her humor, however, it was the way she said it. They all had an attitude problem. I worked in the pandemic because I am a healthcare worker and for them to say what they said non-jokingly was highly offensive. It is not what you say, it is how you say it.
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I was assaulted on flight 831 that loaded on Gate B8 leaving Punta Cana . Our welcome message to our flight was “Thank you f or flying Southwest we know you have been on vacation , but w e have not been we have been working the entire time and we are tired you all a re adults, and we are sick of telling you to keep your mask over your nose.” The implication was as if we were wrong for being able to vacation while they were working. I w orked very hard to afford my vacation that turned in to a nightmare on my very last day. I made it to my seat and got ready for takeoff it was very hot . We were sitting on the plane a while and I have diabetes when I sweat, I lose sugar. We began to move, and the air conditioning came on briefly and suddenly stopped. We all began to wonder what was goi ng on. I politely turned around and asked Tionna why the air conditioning had stopped, and she very rude and aggressively let me know once we were in the air it would cool down. My wife turned and asked her did you have to be so rude. She responded, “I will say what I want how I want do we have a problem?” My wife responded by saying no we do not it is not what you say but how you say it. This was not a fac e-to-face verbal exchange. Your employee found it appropriate to yell f rom her seat near the laboratory. Her loud and aggress ive tone alerted Alice. She came down the aisle to figure out what the disturbance was about. So , I began to explain the situation and she attempted to solve it for a moment until Tionna told her she had alrea dy called the pilot an d security. At that moment, another passenger whom I have no knowledge of or connection with stopped Alice to say Tionna was very rude and had initiated and escalated the situation. He volunteered his personal information as a witness. I also have other witnessed recorded and willing to give a notarized statement. I was humiliated taken off the plane by police escort. We made no fuss as we were led off and made to stand in the scorching heat the manager of Southwest in Punta Cana assured me, he felt she was wrong and completely was on my side. I have him recorded as well. As we made it to the door of the plane as I was recording all the way I asked Alice to do the right thing and admit she had been informed it was not my wife that was the aggressor. When we reached the cabin door to exit, and Alice realized I was filming she suddenly turned more aggressive. I was assaulted she pushed me, and I could not retaliate. I was not raised to be violent or disorderly had I foolishly retaliated I would have been locked up abroad. On the recording you can hear me verbally asking her not to push me. I was contacted by another passenger via Facebook as everyone wanted my info as I left to be witnesses, they were mortified she pushed me. The D.R. police detained us after your genuinely nice and helpful manger explained the situation and that the flight attendant had went too far. I also have this recorded. When she called the pilot and police, she said it was an emergency and that she felt unsafe. They assembled a large team to respond and were very upset that she had escalated the situation as if threats were made or profanity was used. I was informed that several passengers asked her name she refused to give it and covered her name tag. I also was sent pictures of this from passengers' unknown to me. The manager felt so bad and offered to get my luggage off the plane and had luggage handlers on the spot she spoke to the pilot and refused to allow my wife and I to retrieve our luggage. I am a diabetic and have a medical alert on my I.D. My insulin needles and test meters were in my luggage. We left with nothing besides the clothes on our backs in a foreign country with a police escort immediately out of the airport. When Alice returned to the plane, she said the only way we would get home is by boat who is that cruel? I also have witnesses who will give statements on this. The nightmare is not over yet the next day we catch the same flight which we paid hotel transportation and airfare out of pocket. We were pulled aside by your wonderful manger in Punta Cana to be made aware that Tionna was on the flight. He willingly offered to escort me to ensure she could not be dishonest and kick my wife and I off the flight. They were so embarrassed by her actions the upgraded us to priority to ensure we were not seated in her serving area. We arrived at BWI only to be greeted by the custom international police another escort. They were initially very rude saying they were going to go thru our phones no warrant needed. A Southwest employee took possession of our passports and made a phone call. Suddenly there were uninterested and exact words where we are going to cut you lose why were we ever detained? He then escorted us to the police station inside BWI to file formal charges against Alice for assault we were informed that there was and international issue with filling charges. Tionna made false accusations her final statement is we were put off of the plane because she felt disrespected. I have a copy off denial to board form stating this. Tionna lied said she felt unsafe initially. I only know her name because it was announced on the flight on May 30. I have never been treated so poorly in my life. I am still so upset by what happened that I cannot sleep I am a kind person and never thought anything like this would happen to me. The time is 2:38 am I did not sleep yesterday I had to secure funds to get home. This is completely unacceptable she played with my life I am diabetic she was wrong.
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