It truly saddens me that people just don't care! Not much effort is being put into customer service. I understand that things don't run smoothly, but it appears that thoughtlessness is running rampant. The joke was poor taste. They meant what they were saying to the passengers. However, here we are - at the will of the individuals - who mean no good. It's all smiles and giggles until someone gets hurt! I would like to say, I am sorry. I apologize for the carelessness and ignorance you experienced. It is a pitiful day when a customer feels so inclined to apologize to another because of the poor customer service they received.
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Very upset. Need discussion with The Community. Facts: I arrived at the gate before the time of departure. I was taken out of system before I presented. Perspective: I was forced to miss my connecting flight by an anxious gate agent. Facts: I am made to wait in the airport for seven hours, for another flight. No real effort of customer recovery. Customer service failure. So, I'm stuck with no recourse. Saddened. Confused. Question: Shouldn't a customer be allowed to board a plane while the gate doors are still open - after paging? If a flight time is say, 1:25 p.m. and customer arrives at 1:15 p.m. - what would be the real reason as to why they wouldn't be allowed to board?
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