06-07-2021
05:55 PM
@Mrs_Childs I am so sorry to hear the details of your experience and disheartened to know we may have missed an opportunity to provide you with a higher level of Customer Service. As a Customer-to-Customer support forum, we are not equipped to assist you here. Please Contact Customer Relations to have your complaint documented.
Thank you,
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06-04-2021
06:05 AM
I feel your frustration. Having been late to the gate myself, (boarding starts 30 minutes before departure), I have had to own and take personal responsibility for my tardiness. It appears you cut it too close since you reference the 10 minute time frame.
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