You can try 1-855-234-4654 Option 5. This is the "exception" group. They only take calls Monday through Friday from 9-5 CST. I put quotes around exception because the two times i called, they quoted policy and made it out like they were doing me a favor. Front Line people at Southwest are great, unfortunately it's the HQ people that have driven me away from Southwest. I will never fly them again.
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