Greetings to the Southwest Airlines Team,
This is the letter I wrote a month ago--
I have called the customer relationship this morning to express my concern-
Confirmation code: - we have booked 8 tickets in this confirmation number and have recently canceled as 5 of the passengers have travel-ban and are in India. Two among them had covid and are recovering. As you see the situation in India is getting worse and most of the population has covid 2nd variant. 5 of the passengers - have been banned from travel due to COVID restrictions set by the US federal government. They cannot commute and are quarantining at home due to lockdown and curfew being followed in India. The US has imposed a ban over all the passengers except the US Citizens with many medical tests qualifying to travel.
Our family has been enjoying travels with the Southwest family for many years and had great experiences. We did cancel tickets many times and lost money to the Southwest/canceled with partial funding and booked different flights with southwest later. This is the first time I am requesting a refund for 5 of the passengers or to credit the same amount to the southwest rapid rewards account.
The customer relationships team has understood the situation and has asked me to attach the proof of passengers that they are not in the US to initiate my refund. Southwest airlines already have the passport copies of all 5 passengers, and I am attaching the i-94(legal immigration pictures of all 5 passengers and you can verify the same with the US immigration/ federal team). Please find in it the last entry details and admit until date (2 of the passengers among 5 have zero travel history to the US).
I highly appreciate your consideration and kindness in this regard.
Thanks, and Regards,
Present ::: I was asked to send the documents and none replies back. I am opening so many cases with no response. There is no point in waiting on calls for more than two hours daily. I would suggest southwest take off their customer service call center as I see no point in having that. Mails are a lifetime wait. I REQUEST THE AIRLINE TEAM TO CALL ME AS SOON AS POSSIBLE TO RESOLVE ON THIS.
... View more