Friday, June 11, 2021 Flight #561 11:30am DEN to SJC I boarded the plane and took a middle seat next to my friend in the emergency exit row. As I was buckling my seat belt I felt something medium to hard hit the top of my baseball hat. I looked up and saw a flight attendant named Jacqueline standing in front of me with some sort of hybrid-style Flock of Seagulls haircut. Turns out I had been hit with the laminated emergency exit row instructions--I found out later that she hit my friend on the head first, as well. Me: "Did you just hit me on the head?" Jacqueline: "Yeah." Me: "Why?" Jacqueline: "Because I needed your attention." Me: "Really? WOW." Jacqueline: "Yeah." Truly speechless, Southwest. Unbelievable. So disrespectful and unprofessional in every way.
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