06-12-2021
09:31 AM
After wasting hours on the phone with the incompetent phone agents I was told to speak to a supervisor at the airport just before the "supervisor" on the phone hung up on me. I the. Proceeded to speak to CAMERON R at LAS where he seemed confused by what I asked since the phone agent said he would be able to help. he stared me in the eye with a vacant stare... a d said he was unable to, maybe said he wished he could but "the man" wouldn't allow it, or something along those lines. It really is difficult to tell as he turned away and trailed off. Best part of this interaction was that I still was standing next to their podium for him to tell the employee who requested him for me how dumb of a custom I was and basically to just ignore me and stare at me until I walked away. Does anyone remember when southwest was an enjoyable airline? At this point, I would rather pay a small baggage fee to obtain great customer service from another airline... I can guaranty that's my intent in the future. CAMERON R IN LAS VEGAS paired with the INCOMPETENT PHONE STAFF (60+ minutes of holding for anything) are only the beginnings of where a great, enjoyable, airline has turned into a shameful company.
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