06-15-2021
03:15 PM
Thanks Jessica. I don't use twitter, but maybe I'll try Facebook. I appreciate the advice! I know it's not just today though because they changed other flights of mine recently that were also not fixable via the online options and I was on hold for just over 2 hours that time. I've traveled regularly on SW for about 7 years and this is a very noticeable drop in service compared to the past. There also used to be a 'call back' option, that I'm not getting now.
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06-15-2021
03:06 PM
Unfortunately, this is a special case because they changed my flights and the online options don't work. I've run into this before recently (they changed 4 out of 6 flights I have booked) and I had to talk to someone to get it resolved.
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06-15-2021
02:52 PM
1 Love
I waited on hold today for almost 3.5 hours just to have the line disconnect instead of answered. When I first called it said there was a 99 min wait, but obviously that was not accurate. I just called back and now it says 120 minutes. What is going on with SW, when did their customer service get so terrible? To add to the frustration, I'm only calling because they changed my flights on both directions of an upcoming trip and the new times are an issue.
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