06-16-2021
04:43 PM
06-16-2021
04:43 PM
I was really disappointed with SW Customer Service. No warning at all for a delay on a 6:15am flight to DSM today. I know things happen, but traveling with 81 year old dad to see my Grandma in Iowa for her 94th birthday. Get up at 3am to get to the airport, only to be very rudely brushed off and told "sorry. we are full. there is nothing we can do." Why was there not a call, a text, an announcement on the website about the flight being changed? Would have saved disappointment and headache. All the rest of the family will be there today. Not us. Planned this for 6 months. Only went on SW because my Dad loves you. Not anymore. A little compassion and communication would have really helped. Now we have to try again tomorrow. Flight is awful and since we have to drive 2 hours once we get to DSM, we are really not going to arrive until Friday!! Not acceptable. I had to take time off work and can't extend trip, so TWO DAYS ARE GONE. REALLY, REALLY wish we could have been treated better. Brushing us off with barely three words makes me sad. Sorry to vent. I realize things are tough right now, but come on....
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