Southwest Airlines Community

@aMomTo6 Thank you for sharing! And I think you’re right to point out that there are so many hard working and great employees on the front lines dealing with these technical issues. I’m sure many of them feel worn down from these cascading failures affecting the entire airline.     The growing issue is lack of adequate response and effort to make good coming from the company itself—it truly undercuts Southwest’s stated goals of outstanding customer service. Pointing to vendors and saying “not our fault” doesn’t make anything better, and makes you wonder about reliability and competency of the airline. As they say, you have a choice who to fly with, and I’m already booking future travel with other options in light of the deafening silence from Southwest corporate after these issues.  ... View more

@NicoleAshley Thanks, I have not received any followup and have shared my experience with Customer Relations. I'll be sure to update this thread with my experience should that change. I don't think I asked for assistance here, but thanks for your reply at any rate. ... View more

To be fair passengers have a right to be angry as Southwest has shown very poor service regardless of the 'excuses,' and very little official word from the Press office. I feel bad for the employees not getting adequate communication or support from corporate to better serve customers. This site should be called the Southwest apologist form.   There needs to be a concerted effort from Southwest to make it right for the affected passengers. I posted a bit about my experience stuck in the plane on the tarmac for 3 hours after landing in Denver on Monday June 14th here: https://community.southwest.com/t5/Check-In-Boarding/Airline-and-bank-websites-go-down-in-another-major-internet/m-p/122303#M8126 ... View more

uh huh, did that before this s*post. ... View more

No, I had to return to the airport myself to get the bags. They said, and I'm paraphrasing, that given the magnitude of the failure on June 14 (nationwide Southwest groundstop) that there would be no bag delivery offered. I'm amazed that they've yet to respond or apologize to all customers affected--not very assuring how the nation's largest domestic carrier is operating in 2021. ... View more

As someone who was stuck on the tarmac in Denver for 3 hours on the evening of June 14th after landing, I can say that it was a very bad experience. Upon landing all of the outbound planes were parked at the gates. When Southwest finally decided to use stairs to deplane the passengers it took them a good 20 minutes to figure out how to operate the stair truck properly, making several attempts to raise, lower, reposition, and repeat. Then our checked bags were not available for pickup until the next day (Tuesday). When I mentioned to the baggage desk that this had been a huge inconvenience, the employee replied, "Yeah, it's been inconvenient for the whole system." Service without a smile. ... View more