01-28-2022
11:23 AM
01-28-2022
11:23 AM
Sounds like a great way to complicate boarding, and lose SW's competitive advantage of short turnarounds.
It's not opening night at the opera, folks. It's a bus.
... View more
03-26-2017
01:11 PM
Here we are in 2017, and people are STILL trying to use these expired coupons...on the back of those no expiration date coupons in small print yes, but it says this program can be discontinued at any time. If you want a drink so bad, they are the least expensive in the industry-$5! Or complete 10flights and you will get a new book. If you haven't flown 10 flights with SWA in the last 7 years then you probably aren't as loyal of a customer as you say you are, so please just pay the minimal charge of $5. I rode on another airline recently and $85 to upgrade to a bulkhead seat, $40 to bring my bag on, $30 to check one, and a Coke&a bag of nuts cost me $8.99 credit card only! The "adult beverages ranged from $8-$12!!! I LUV SWA!!!
... View more
11-01-2010
03:34 PM
7 Loves
I have only been flying SWA for a year now, and up to this past weekend it had been great. Between my partner and I, we have three flight credits and a small stack of drink coupons. Much to our dismay, our drink coupons (which specifically state that they may be used for a non-alcoholic specialty drink and have no expiry date) were NOT accepted by our flight attendant for Monster.
Please make sure all flight attendants get the memo about the old versus the new drink coupons because we were not happy with this individual. He may have been "funny" but clearly not very smart in delivering customer service. I bet he wouldn't have been happy if I gave him a coupon for free chicken, only for him to find out at the restaurant that management suddenly decided to not accept them anymore because they were so popular. Just because your program changes doesn't mean you can make all the old coupons completely worthless to those who don't want to drink alcohol on the plane (at least have a printed disclaimer!).
... View more