06-22-2021
01:56 PM
My connecting flight from Phoenix (447) @ BWI flight 2063 on 6/21/21 was cancelled and re-booked by the airline for 6/23/21. This was unfortunately unacceptable and the agents were only able to provide a telephone number 855-234-4654. I had to be home on the 21st so wound-up taking Amtrak from BWI which cost me an additional $115 and the Long Island railroad $18. The agent at the airport was also unable to provide a reason why this flight was cancelled she stated "perhaps it's inclement weather?". Is Southwest responsible for refunding the portion of the flight that wasn't used and the travel expense incurred to travel from BWI to Long Island not to mention the inconvenience of the experience?
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