I'm truly sorry to learn that you have not had good experiences flying Southwest. We'd love to take the time to have a conversation and address your concerns. The Southwest Community is a blog and Customer-to-Customer discussion forum, so we are not able to work through individual Customer Service issues here, but you can reach our Customer Relations Department at 1-855-234-4654.
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February 16, 2011 – The Love Field Modernization Program (LFMP), which is the improvement program at Dallas Love Field Airport, is moving into its next phase of major construction: roadway development on Cedar Springs Road and a scheduled closure of the West Pedestrian Bridge. These are two exciting milestones as we move toward an improved Love Field.
Airport lane closures began the week of February 7 in preparation for roadway construction, which is slated to start in early March. Traffic is currently being re-routed in response to the necessary lane closures. As part of Love Field’s public awareness initiative, signage will continue to be displayed throughout Love Field to help direct vehicle and pedestrian traffic during the process. Airport roadway construction will continue through late 2011. In order to minimize the impact on travelers, roadway work will be conducted at night.
In addition to the lane closures, the West Pedestrian Bridge above Cedar Springs, which provides an upper-level connection between Parking Garage A and Terminal 2 (Southwest Airlines), will permanently close on Monday, February 21, 2011. The bridge is scheduled for demolition soon after its February 21 closing to allow for the expansion of Cedar Springs Road in front of the airport’s terminals, which will include additional and widened lanes.
Once the West Pedestrian Bridge is gone, Love Field travelers who use Parking Garages A and B can access Terminal 2 (Southwest Airlines) by using the East Pedestrian Bridge or the ground crosswalk on Cedar Springs Road. Customers may still access the upstairs screening lane (West Checkpoint) from inside Terminal 2, near Baggage Claim. Travelers heading to Terminal 1 (Delta and Continental/United Airlines) will not be impacted by the West Pedestrian Bridge closure.
About Love Evolution
Love Evolution is the ongoing improvement process of Dallas Love Field Airport as it undergoes a dramatic evolution these next few years. The Love Field Modernization Program, focusing on construction, will transform our beloved airport and turn it into one of the nation’s premiere and modern airport facilities. The three original concourses will be eventually consolidated into one, centrally located concourse for all airlines. From more efficient travel to an increased number of airport concessions, the modernization program will create tremendous benefits for Love Field travelers.
Press Contact: Katrina Keyes, LFMP Public Relations Director K Strategies Group E: firstname.lastname@example.org C: 214-403-2583 P: 214-599-9766 www.lovefieldmodernizationprogram.com
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Southwest Airlines will be the first US carrier to test satellite-delivered broadband Internet access on multiple aircraft. With this innovation, Southwest Customers with a wi-fi enabled device will have full access to the Internet including e-mail, music, shopping, and virtual private networks (VPN) via a high-speed connection. Southwest Airlines is partnering with Southern California-based Row 44 and hopes to begin testing Internet capabilities on four aircraft this summer. "Southwest Airlines is pleased to announce its partnership with Row 44, and we intend to deliver the highest bandwidth available to commercial airlines in the United States," said Dave Ridley, Southwest Airlines' Senior Vice President of Marketing. "Southwest's selection of satellite technology will offer a more robust experience for more Customers per aircraft versus other solutions available in the marketplace." "Southwest is looking for the best solution for our Customers not only for Internet e-mail access, but for additional inflight entertainment as well," Ridley said. "We look forward to exploring this cutting-edge technology with Row 44 and hope this will keep our Customers productive and entertained inflight." "We're excited to partner with Southwest Airlines to keep passengers informed, in touch, and entertained," said Gregg Fialcowitz, President of Row 44. "This service will set the standard for excellence in inflight connectivity." After almost 37 years of service, Southwest Airlines continues to differentiate itself from other airlines-offering low fares and a reliable product with impeccable Customer Service. Southwest Airlines is the most efficient airline in the sky and offers Customers a pleasant traveling experience. Southwest recently updated its gate areas and improved its boarding procedure to make flying Southwest productive and convenient. Southwest Airlines (NYSE: LUV), the nation's largest carrier in terms of domestic passengers boarded, currently serves 64 cities in 32 states. Based in Dallas, Southwest currently operates more than 3,300 flights a day and has more than 33,000 Employees systemwide. Row 44 is the fast, global, fleet-wide solution for inflight broadband services -- high-speed Internet, video entertainment, cell phone support, and airline operational services. The system offers wide-body, narrow-body and even regional jet support along with flexible service deployment options. And its cost effective because installation is quick, the hardware is light, and the service leverages existing satellite networks.
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Southwest Airlines today announced that it is refining its schedule beginning May 10, 2008. Through the elimination of 57 existing roundtrip flights from its May flight schedule, Southwest today will add 40 roundtrip flights in key growth markets such as Denver. Many of the changes will be seasonal to accommodate peak summer demand. For a complete listing of the flight changes go to: http://www.southwest.com/about_swa/press/080109_chart.pdf. "Southwest Airlines is concerned about slowing economic growth, and we want our flight schedule to be built around flights that are in high demand," said Gary Kelly, Southwest Airlines Chief Executive Officer. "Our Employees continually evaluate our flights to see how we can offer our Customers the most efficient flight schedule in the business." Southwest Airlines is offering special fares for all new nonstop service. For a complete list of fares visit http://www.southwest.com/?src=PR_NS_010908. Fares are as low as $79 one-way with a 14-day advance purchase and as low as $99 one-way with a 21-day advance purchase. Fares apply only to new service. See fare rules below. "Southwest is intent on strategically changing its flight schedule in 2008 to reflect demand and grow revenue -- even adding seasonal flights when we can," Kelly said. "We've improved our boarding procedures and updated our gate areas to make our Customers more productive, and we look forward to 2008 as being one of the most productive yet for Southwest Airlines." Southwest is the only U.S. airline to remain consistently profitable this decade, and enjoys an unprecedented string of 34 consecutive years of profitability. Southwest has a low cost structure, strong balance sheet, and the most comprehensive fuel hedge of any major U.S. airline. After almost 37 years of service, Southwest Airlines continues to differentiate itself from other low fare carriers -- offering a reliable product with impeccable Customer Service. Southwest Airlines is the most productive airline in the sky and offers Customers a productive traveling experience. Southwest recently updated its gate areas and improved its boarding procedure to make flying Southwest convenient and simple. Southwest Airlines (NYSE: LUV), the nation's largest carrier in terms of domestic passengers enplaned, currently serves 64 cities in 32 states. Based in Dallas, Southwest currently operates more than 3,300 flights a day and has more than 33,000 Employees systemwide. Fare Rules: All fares are available for purchase today for travel beginning May 10, 2008, through Aug. 3, 2008. The new nonstop flights between Denver and San Jose, St. Louis, Raleigh-Durham, San Antonio, and Philadelphia require a 14-day advance purchase. The new nonstop flights between Austin and Ft. Lauderdale, between Ft. Lauderdale and Manchester, and between Denver and Los Angeles require a 21-day advance purchase. The new nonstop flights between Jacksonville and Las Vegas, between Austin and Oakland, and between Nashville and Norfolk require a 14-day advance purchase and are available for purchase today through May 10, 2008. Sale fares apply only to new service and are only available at http://www.southwest.com. Fares are available one-way and are combinable with all other fares (except Senior Fares). When combining fares, all ticketing restrictions apply. Seats are limited. Fares may vary by destination and day of travel and will not be available on some flights that operate during very busy travel times and holiday periods. Fares do not include a federal segment tax of $3.50 per takeoff and landing. Fares do not include airport-assessed passenger facility charges (PFC) of up to $4.50 one-way and U.S. government-imposed September 11th Security Fees of up to $2.50 one-way. Fares are subject to change until ticketed. Tickets are nonrefundable but may be applied toward the purchase of future travel on Southwest Airlines if unused. Fares are valid only on Southwest-published, scheduled service and are not available through the Group Desk. Any change in itinerary may result in an increase in fare. Standby travel requires an upgrade to the full unrestricted fare. Fares are not necessarily common rated in the Washington, D.C. area (Baltimore/Washington and Dulles), the Bay Area (Oakland, San Francisco, and San Jose), or the Los Angeles Basin. Orange County and Washington D.C. (Dulles) are not included. SOURCE Southwest Airlines CONTACT: Public Relations of Southwest Airlines
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Southwest's Cofounders got together in 1967 to discuss their idea for a new airline that would bring the Freedom to Fly to America, and when Rollin King finished sketching out the idea on a cocktail napkin, Herb Kelleher told him, "Rollin, you're crazy. Let's do it!" Much the same thing happened when we presented the idea for this blog to Southwest's Leaders. They thought we were crazy – but hey, we are nuts, and we're doing it! So, from deep in the heart of Texas, we say "Howdy" and welcome you to Southwest's homestead in the blogosphere. (By the way, in case you stumbled upon this site by accident and were looking for our regular web site, southwest.com, this link will take you there: www.southwest.com.) Our goal with this blog is to give our readers the opportunity to take a look inside Southwest Airlines and to interact with us. This is as much your blog as it is ours. We have lined up a crew of bloggers representing a diverse cross-section of our Company. The most current postings will be found on the home page, and we have organized the archives by category. We want to build a personal relationship between our bloggers and you, and we need your participation. You are the "other half" of this blog, and our bloggers can't wait to communicate with you, so get busy posting. This is the point where we insert the "fine print" and discuss the guidelines for posting. The Southwest Blog is starting out as a moderated site because we want to ensure that everyone stays on topic. We would LUV for you to post your thoughts, comments, suggestions, and questions, but when you post, make sure that they are of general interest to most readers. Of course, profanity, racial and ethnic slurs, and rude behavior like disparaging personal remarks won't be tolerated nor published. Even though our blog is moderated, we pledge to present opposing viewpoints, and we will strive to keep it interesting, diverse, and multi-sided. Our bloggers want to engage in a conversation with you, but not every post will receive a response from us. However, we encourage you to respond to our bloggers and to the posts of other individuals. We also ask that you be patient with our bloggers for a response. Some of our bloggers are Flight Crew Members, so they may delay a response for a few days while they are "on the road." (Actually, we should probably say that they are "in the air.") One final disclaimer – the Southwest Blog is not the forum to address personal Customer Service issues. All of us have "day jobs," and we simply don't have the resources through this blog to resolve individual concerns. Even though this is not the forum, Southwest is eager to resolve your concerns. Our Customer Relations/Rapid Rewards folks want to assist you, and you can contact them by mail at Southwest Airlines, Customer Relations/Rapid Rewards, P.O. Box 36647, Dallas, Texas 75235-6647; by phone at (214) 792-4223. For reservations, please visit southwest.com or call our Reservations Center at 1-800-I-FLY-SWA (1-800-435-9792).
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[...] Media Expo” we suggested we do something fun. While brainstorming we came up with the idea of a caption contest where Southwest fans could post their suggested caption for a photo of Southwest’s choosing. [...]
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I hope you fire the agent that stopped a 23 year old women from boarding a flight to Tuscon because her outfit was too revealing. You have got to be kidding me with this- are you the taliban- who made southwest the fashion police?!?!?! This is absolutely unbelievable as I could not believe it when I heard the report on Fox News. I hope you are sued over this and you owe her a public apology. I'll make sure I never fly southwest. If I do I'll show up in a jock strap- and THAT you don't want!!!!!!!!!!!!!
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Will SW ever have the $49 special between SLC and LV again? You used to but it has been way over 1 1/2 years since you did. Also, do you consider Nevada and Utah to be NW states or Midwest States/
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To: Southwest Airlines --Have just returned from Van Nuys, CA thru LAX after tending to the comfort and than unfortunate death of my sister on April 16; I found it necessary to take Flight 1066 on thursday (flyte time 7:55 pm to 12:55 am , friday) in order to return to husband waiting for me. On board this flyte I was feeling quite low because of the loss of my last remaining sister; however, the attendants on the trip were unlike any others I have encountered on previous SW flytes.Attendant Mark (african-american young man) and a blond young lady (do not remember her name) became aware of my personal loss and to me they were God-sent. The attention and comfort provided me during their busy schedule was above-and-beyond by far then any one else could have given. PLEASE, PLEASE convey my extreme thanks and prayers to these two individuals. As a lifelong Catholic they shall be in my daily prayers.
Alice Vargas, email@example.com
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Losing loved ones is always difficult. I have lost many people already in my life and I am only 23. I think that was one of the reasons that I started gravitating toward buddhism. Losing people definitely leads a lot of people to soul search and try to find meaning. There is nothing that anyone can ever say that makes it easier and I am sorry for your loss.
Orlando Tax Lawyer
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I hate the new "No Blackout Date" rewards program--Southwest took the one thing that it had going for them and ruined it. I have had a companion pass for 7 years now and I think that I am going to switch my loyalty to Continental--Along with Sammy Nooner, Alyce Nooner, Chris Keller, Meschelle Nooner and Casey Bunger--do a little research on our rewards accounts. You really screwed up a good thing!
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Recently my wife and I traveled from New Orleans to Cleveland and back two days later aboard Southwest. We had not flown for some time since we had retired in 1996 after many years overseas working for Air America and later for Pan AM's Government Services organization. The reason for the trip was for my wife to visit with a Doctor at the Ireland Cancer Center of the University Hospital to see if she would be qualified to participate in a trial that will be starting on 1 October. The trial is to find a drug that will work against Anaplastic Thyroid Cancers which, to date, has no cure and is one the most agressive cancers. On the way up to Cleveland, we had no problems with schedules or seating and her mood was calm but concerned. The Southwest personnel were very professional while also being cheerful and helpful. That helped her get ready for what would follow.
The Doctor reviewed her files, scans, XRays, etc and found that she could qualify except for a small, but unknown to us, problem in her heart's electical wiring ( a branch block ). That news put her in a very depressed mood. The following morning we left Cleveland to return to New Orleans and the Southwest staff again were very professional and cheerful and offer help at every opportunity. Except for a maintenance delay in Cleveland, the flights were very smooth and we arrived back in New Orleans on time which raised her spirits since she would be able to feed her cats and take care of other things at home before calling it a day and, unfortunately, going over the events of the day before in the Ireland Cancer Center. Having a smooth flight in all respects was one less thing she had to contend with which I really appreciate. So, thanks to all at Southwest.
FYI, we are not giving up and having her heart condition checked out more thoroughly in New Orlenas this week so, if her condition is not at limiting as the Cleveland folks think, we will try again to get her into the trial since that is her only hope at this point. If we do go back to Cleveland for the 1 October trial, we will be traveling on Southwest.
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We love to fly Southwest, and frequently do.
For a long time I have hopefully envisaged Southwest making avaiilable flights "across the pond." It could be a no frills situation, called the Europe Express, and fly from the Washington, D. C. area and/or Newark. The Southwest Hub at Baltimore would provide tremendous access for people from around the country. A flat fare structure with variable seasonal fares could be a profitable situation for Southwest. The proverbial "fly in the ointment" would, of course, be the need for a larger aircraft purchase. Five large planes, for starters, could do it, because Southwest could also use the planes, around the clock with destinations, east coast to west coast, west coast to Hawaii, and, of course, east coast across the pond to Europe. The big question would, of course, be: To WHICH CITY. There are good possibilities in either London Stanstead or London Luton, preferably the former for traveller convenience. Paris' La Bourget would be a great bet, if the French Government would permit it. CDG is out, for landing costs; however, Orly would be a good bet for lower cost landings, etc.
Brussels is tempting but an inconvenience for the majority of Americans whose aims in Europe do not include Brussels as the best pivotal and convenient site.
Hats off to Southwest Airlines - and I hope that it will consider the leasing of some 777s for THE SW EUROPE EXPRESS.
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There are never any adequate words to express the shock when death comes so suddenly and violently to so many people at once, other to say to the families and friends who are affected that God is waiting with open arms to provide comfort to you. I pray that each of you finds the peace that truly passes all understanding that can only come from God.
In His name,
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Very nice story Gordon...
but wait, another famous celebrity! Yes, our very own Brian Lusk!
I ran into Barnes and Noble this weekend then decided to grab a cup of coffee in the coffee cafe. As I passed the magazine section, Airway Classics magazine caught my attention. The cover featured Southwest Airlines with the 35th Anniversary logo.
I picked up the magazine to flip through it, only to find the entire magazine was all about SW and our history! The Author of this beautiful keepsake is Brian Lusk. Thank you Brian! I have enjoyed every single story and photo from front to back.
Do our co-workers know this is out there? They can purchase a copy at Barnes and Noble or go to www.airwaysmag.com
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I am a routine flyer on AirTran. I have flown on Southwest once, since it didn't serve my local airport. I detested the open seating process. Once AirTran is absorbed, and the ticketing, seating and boarding processes are switched, I will change my preferred carrier to Delta or USAir which also serve my routine destinations.
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Landing on a flight from Baltimore to Buffalo:
"If you have any compliments, please contact us at southwest.com. If you have any complaints, please contact our northern office's website: northwest.com."
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