@MommaL wrote: I am having the same problem with changing itineraries and the connecting flights don't match. One trip - family vacation for 6 people......working on SECOND change to itineraries because SW changed flight times and connections don't work. First change - we agreed to 'pay to stay overnight at hotel in Denver airport'.....NOW, the return flight has been changed and SW can't get us back to our original destination. I'm exasperated....MUCH money already spent on vacation at destination, booked our flights well in advance and now we're stuck. Just got off the phone with SW....they don't have a flight AT ALL on our return day.....Their solution is that we can fly home a day later??? BUT offer no help with accommodations....really?? I have been a faithful SW customer...but this is not good business....or good customer relations SWA cancelled yesterday out of Phoenix. Rebooked for a flight 30 hours later now this one is delayed and we’ll miss our connecting flight. Instead of being home at 5 on Saturday we will arrive on Monday morning, if we are lucky. Extended stay @ hotel and additional child care expenses, going to be late to work on Monday. SW has gone from first to last in my book. They need to make it right.
... View more