07-02-2021
01:22 PM
My flight was cancelled on 6/15/21. I have made many calls and send many emails requesting a refund. I purchased 2 round trip tickets at 267.00. A refund for one ticket has been posted to my SW account and I have been unsuccessful in contacting SW to resolve this. Today I was told that the wait time to speak to a representative was 120 minutes!!! Are you kidding? I was forced to use another airline on the 15th and had to pay twice the cost of my original tickets NOW I have to beg for my refund??????
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07-02-2021
01:17 PM
06-29-2021
10:56 AM
flight was cancelled 6/15/21 - due to computer glitch. 2 round trip tickets. Only one of the 2 tickets has been credited to my account. Have called several times to resolve but hung up after waiting for extended periods of time. Also sent email and have not received a response.
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