07-03-2021
05:29 PM
On landing in St. Louis at about 9:30 pm on Thursday, July 1, I saw a text from Southwest cancelling the second leg of my flight to Kansas City and rebooking it for Saturday, July 3, at noon—38 hours away. At that time of night, the only thing I could do was to book a hotel room, find transportation, and expect to spend the next two nights stranded in St. Louis. Fortunately I knew the city fairly well and found a reasonably priced hotel. But my choice was either to rent a car and return to Kansas City the next day or remain in St. Louis until the rebooked Southwest flight left on Saturday. I opted to rent a car for $400. If I'd stayed two nights, the hotel costs and other expenses would have amounted to that and more. What can I reasonably expect Southwest to refund me, and in what way?
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