Normally travel funds expire 1 year after the date you made the original purchase. If you purchased the original flight in June 2020 the associated travel funds would have typically expired in June 2021. Due to the pandemic, if you cancelled your flight between March 2020 and September 7, 2020, the resulting travel funds should have an expiration date of September 7, 2022. You can check the value and expiration of travel funds here: https://www.southwest.com/travel-funds/ The name of the passenger must match the name of the passenger from the original flight, this includes a middle name if one was used originally. This is the most common reason people have difficulty applying a travel fund. If you still can't locate your travel funds you can Contact Customer Relations , but we warned they are very busy right now. --TheMiddleSeat
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