07-09-2021
11:27 AM
07-09-2021
11:27 AM
I was trying to book a southwest vacation package for August. I had some travels funds for myself and my husband that I wanted to apply/transfer to purchase the vacation package. I was able to apply the travel funds for my husband but I was not able to transfer the travel funds for myself. I was told that since I have two last names that the computer was not able recongize my credentials and would not allow me or the rep to apply/transfer the travel funds to the purchase. I requested to speak to a supervisor but I was not granted my request. I was on the phone with the Southwest rep for 1hr 30minutes. The rep was trying her best to help but I she was not allow to solve my problem. Can someone please advise me on what to do. This is VERY FRUSTRATING!!!!!!!!!
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