07-09-2021
11:26 PM
I paid for Early Bird Check in. on the first leg of my trip (LAX-DEN), I received a A51 boarding position. While I was on line talking to other passenger (who were ahead of me, I came to realize that they did not have Early Bird check-in. Again receiving an A51 position for my second leg, and because of what happened on the first leg, I took the opportunity to talk to passengers who were positioned before me on my second (DEN-PHL) leg. . Of the six people that I spoke to, NONE, were Early Bird Boarding passengers. I requested the ground representative, to correct this. She suggested I pay $40 in addition to the $25 that I already paid to upgrade. Of the people I talked up to passenger #35 said they all said they just purchased their ticket and got their position upon check-in. I believe they do not automatically check you in. Rather I was assigned a position at the time you print your boarding pass. That is not what is stated on your website. I wrote customer service who replied, "sorry, we did it all correctly" . NOT! FYI, the following is from SWA website: Automatic Check-in Whether you choose to print your boarding pass the day before or just hours before the flight, your confirmed boarding position will be ready and waiting for you. Now you can print your boarding pass as your schedule allows. Better boarding position We'll automatically check you in and assign your boarding position within 36 hours of your flight's departure - that's 12 hours before general boarding positions become available. While EarlyBird Check-In® doesn't guarantee an A boarding position, it improves your seat selection options to help you get your favorite seat.
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