10-29-2022
02:44 PM
@Momojiggalo wrote:
Glad to hear you had a great experience.
However, because this is a customer forum, it is unlikely the crew will get recognition because of anything you post here.
If you really want the crew to get recognition, then you need to contact SW directly. To do so, click on "contact us" below and proceed.
... View more
09-14-2021
05:17 PM
09-14-2021
05:17 PM
Hmm... someone doesn't understand travel funds, and that canceling nonrefundable fares still gives you a year to use them. By his description, he'd have PLENTY of opportunity to use the travel funds. And yet, he hasn't figured that out? And what other airline would have a BETTER cancelation policy? None I know of. Sounds like another fish story to me.
... View more
I flew Southwest SJC to LIH in June. At the time, there were 2 people with ipads that showed up about an hour and a half before the flight in the walkway. A line began forming even before they showed up. Quick process. Don't delay getting in the line. A person near us on the plane just missed getting their wristband when the line cut off.
... View more
You want customer service end this ‘covid’ hysteria.
... View more
If it's fragile or valuable it should always be carried on. American Tourister was right in 1971 https://www.youtube.com/watch?v=Q5sEIWlQO7A
... View more
08-02-2021
05:57 PM
08-02-2021
05:57 PM
Thank you for your reply. I know that when a hole is made in an airplane, white fog is generated, the temperature drops, and the wind blows. However, some people say that the wind did not blow on board Flight 2294. I can't believe it. So I'm looking for someone to testify to what's happening on Flight 2294.
... View more
08-02-2021
02:57 PM
08-02-2021
02:57 PM
You need to preboard with medical boarding. Often those first seats are given to wheelchair passengers and if not, the first person on the plane (or continuing passengers already on the plane) will take them.
... View more
08-01-2021
06:27 PM
08-01-2021
06:27 PM
I know what you’re saying here, but SWA recently changed a few upcoming autumn flights of mine due to…who knows. The times were anywhere from 30 minutes to a few hours’ difference, usually at the expense of my vacation time, but OK, whatever. But then I noticed, weeks after the changes, that in some cases, the flights went from non-stop to having a connector, or a longer layover, or from having one connection to two (for instance, they now had me going DAL-DEN-MDW-PHL instead of DAL-MDW-PHL…lol, get out!). None of that was expressed in the initial changes email. When there are options to get from A to B, that matters—layovers matter, time in the air matters, number of connections matter.
... View more
I’ve been flying Southwest 2-3x a week for several years now—I’ve been meaning to finally join this messageboard I’ve lurked for so long, so thanks, as it’s a good question. When I first took a field job, I primarily chose Southwest because of the frequency of service to my two prime stops, Albuquerque and New Orleans (but I handle Portland OR to San Juan PR, and can/do use SWA to get to all those locales). In the intervening years, the reasons have changed: 1. The Companion Pass, one of the better if not best reward of all the domestic airlines—my wife flies for free with me and we use the heck out of it with no restrictions. 2. The customer service. On the phone and at the gate and on the plane and on social media, I’ve always had good, usually very good, responsive experiences with staff. 3. Open seating. As I most often book less than a week before flying, I love that I’m not stuck picking the best of a bunch of middle seats. Now, those are my main reasons, they might not work for others, just as others’ reasons reasons might not be best for me (like, I very very rarely check a bag, but I like knowing I can for free if I choose). And I’m not saying they are perfect, not hardly. They had a pretty rough early summer, as poor COVID business decisions SWA made and outside tech issues and the severe weather created a perfect storm of problems that pax had to suffer through (and I did). I’ve done my share of complaining to Southwest staff for sure. But for the vast majority of the time, before and since, they get me there on time (or early) and most importantly, safely (their top track record on that is important to me, too). I’m a happy customer, which is more than I can say for, say, my rental car companies. Now, if you don’t like them, fine, whatever, but no one here can do anything about it (or even care, to be frank)—it’s a messageboard for pax to share info and opinions amongst themselves. Good luck/Godspeed.
... View more
