Southwest Airlines Community

Dear dfwskier   Thank you for your response. I will ensure that I follow up with Customer Relations to assist with my issue. I was not aware of the distinction between the two departments.   Sincerely,   Jeanne ... View more

Dear bec102896   Thank you for your thoughtful reply. My frustration stems from the fact that I simply followed the instructions given to me by Customer Service.   The company isn't just "being nice." Just as you would not expect to pay $50 to exit a business with nothing in your hand, I also do not expect to simply hand Southwest $50 in exchange for nothing.   The now-60-day delay is frustrating, particularly since it was my intent to spend the voucher on August travel.   Phone calls to Customer Service result in instructions to write an email to Customer Service; which in turn, have not resulted in any resolution other than automated replies. ... View more

I did contact Customer Relations (both by phone and by email) and have still not received a response other than to say, "It will take up to 30 days to address your concern," which is, in fact, in addition to the initial 30-day wait. So, I am waiting up to 60 days to find out if/when the Southwest Luv Voucher will be issued so that I can book my flight.   I thought that by initiating the request on June 1 for travel in August (as originally instructed by Customer Service to "allow the voucher to expire [secondary to COVID-related travel restrictions] and then request a 1-time re-issue," that I would be fine.   Because of the delay, I had to schedule my August flight. However, I have chosen to fly Delta instead of Southwest because I am still waiting for the Southwest Luv Voucher to be re-issued.   It kinda' seems as though Southwest is purposefully "kicking the can down the road" since no one can help me resolve this issue. ... View more