07-16-2021
12:50 PM
So it's PUBLISHED and it's not a secret. That DOESN'T MAKE IT RIGHT. I can see and agree with losing the original funds on the original expiration date. Cumulative loss of all additional funds is not right.
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07-16-2021
10:47 AM
I booked new travel using travel funds for part of the cost. I had to cancel as my plans changed. Now all of the money I paid reverts to the original expiration date - which is in 2 weeks. Instead of losing my original $50, I'm now losing $150. Contacted SW and the rep says it's "the computer system" and they can't change it. I've heard this blame refrain and don't buy it. Have been Rewards customer for a decade or more, with probably 10 flights/year or more. SW used to be my airline of choice, but I'm going to shop around now. This is DISGUSTING.
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