07-27-2021
07:25 PM
I have contacted the airport they rely on the airlines to let them know how many chairs they need for each flight.
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07-25-2021
07:24 PM
The saga continues when I arrived at the airport for my return flight we were told there were no wheel chairs available. After numerous requests finally got one 30 minutes later. Luckily I reached my final destination at 10:30 pm so the airport was pretty quiet and assistance wasn’t a problem. I’ve contacted SW and will contact the Media tomorrow.
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07-21-2021
03:50 PM
I will be heard I’m sure the Media and County Executive will be very interested in how badly this is being handled.
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07-21-2021
03:46 PM
Have you actually read the Act if so you must be dyslexic. Maybe you can benefit from it. I work in the legal field and will be contacting the media when I return to let them know how poorly disabled and senior flyers are being treated.
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07-21-2021
03:26 PM
The Air Carrier Assistance Act requires AIRLINES to provide wheel chair assistance.
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07-21-2021
02:01 PM
I always arrive early and pay for priority check in which is a waste of money when they cannot get me to the gate on time.
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07-21-2021
10:10 AM
it doesn’t favor anyone if it’s not working. Airlines have a responsibility to their customers when they offer the service on their website. Plus it’s a requirement under ADA.
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07-20-2021
04:29 PM
Obviously you don’t I hope you never have too. It favors the airlines. There are many seniors and disabled people who wouldn’t fly otherwise.
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07-20-2021
05:37 AM
But who does the service benefit, the airlines that is why they should monitor it and make sure it is working effectively. I won’t be flying until the situation is resolved.
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07-20-2021
12:35 AM
It is not appropriate for Southwest to blame the current wheel chair assistance problems on the airport. It is my understanding that SW previously coordinated this program and subsequently passed it on to the airport. SW indicates on its website that wheel chair assistance is available and should make sure it is provided. I know there is a shortage of workers but an increase in pay would help things along. I waited for 30 minutes in Milwaukee and over an hour in Vegas.
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07-20-2021
12:25 AM