07-20-2021
09:33 AM
07-20-2021
09:33 AM
My flights have been changed twice in the last 2 days. I get it. I spent over half an hour on hold for an agent, and she fixed it for me no charge. But... do they think we have all day to stay on hold waiting for a live person? I am at the mercy of Southwest and all their flight changes, what is up with it lately?? And when I tried to make a change there were no flights populating their webpage, yet if I searched in a new tab, flights came up. Very frustrating indeed.
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