07-22-2021
12:00 PM
Very disappointed in the SWA app. Unless you are connected to wi-fi, the app simply does not function. This is very troublesome for most frequent travelers - this is an area in which SWA should reach out to United, Delta or American for training and adaptation. (All 3 of those airlines apps were connecting flawlessly without wi-fi, but not SWA). I would give the SWA app an ‘F’ for usability. Please consult the other airlines for help on this poor performance.
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