07-22-2021
04:45 PM
I received a LUV voucher for lost luggage last October for $150. I booked a flight a month ago for me and my girlfriend using these funds. The cost of the flights were $219.96 so we paid 69.96 on our visa. Later a cheaper flight came up and we rebooked. The new flight was 124.36. When they refunded the difference it came back as travel funds that they divided between her and I (47.80) a piece but the whole amount then took on the expiration date of 10/7/21 even though the 69.96 was just paid a month ago. I was told policy says if you pay with two forms of payment they both take on the oldest ones expiration date. Does that really count for cash too or just when combining multiple vouchers? That seems like terrible policy and allows SW to really take advantage. We booked wanna get away flights so I understood the refund would only be by travel funds but I thought the 69.96 would take on a one year expiration date and the other 25.64 would expire 10/21. Also if in fact there is nothing I can do about all the funds now expiring in 10/21 is there something I can do to not get screwed on this. I can’t travel again before 10/21. Can I use those funds to book my 1/22 trip? Or do they have to be both booked and used by the expiration date?
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