07-23-2021
01:23 AM
Southwest just changed both my flights coming and going from LAX to Nashville. I called to get a refund on the difference (about $179) but I have been waiting 2 hours and no answer. It's really annoying that the man keeps saying every few minutes "thank you for your patience. Someone will be with you as soon as possible." This seems to be the norm with SW. I love this airline but their customer service unfortunately stinks.
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